Frequently Asked Questions (FAQs)

Have a question? We've got answers. If you can't find what you're looking for, feel free to contact us.

Orders

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your purchase.

Can I modify or cancel my order after placing it?

We process orders quickly, so changes may not always be possible. Please contact us as soon as possible if you need to make a change, and we'll do our best to help.

How will I know my order has been confirmed?

You'll receive an order confirmation email shortly after placing your order. If you don't see it, please check your spam or junk folder.

Shipping

Where do you ship to?

We ship across Canada and internationally. Please visit our Shipping and Delivery page for full details.

How long does shipping take?

Delivery times vary depending on your location. Please refer to our Shipping and Delivery page for estimated timeframes.

How can I track my order?

Once your order has shipped, you'll receive a tracking number via email. You can use this number to track your package through the carrier's website.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items in their original, unworn condition with tags attached. Please visit our Refund Policy page for full details.

How do I start a return?

To initiate a return, please contact us with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?

Once we receive and inspect your return, we'll process your refund within 5–7 business days. The refund will be issued to your original payment method.

Products

How do I find the right size?

Each product page includes a size guide to help you find the perfect fit. If you're between sizes, we generally recommend sizing up for a more comfortable fit.

How do I care for my athleticwear?

For best results, machine wash cold with like colours and hang to dry. Avoid using fabric softeners or bleach, as these can damage the performance fabric.

Payments

What payment methods do you accept?

We accept all major credit cards, debit cards, and other secure payment methods available at checkout.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your payment details on our servers.